Last Updated: June 3, 2026
Incend Media LLC (“Incend Media,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, protect, and manage your information when you visit our website, use our services, communicate with us, or otherwise interact with Incend Media.
This Privacy Policy applies to visitors, customers, prospects, and users located in the United States, Canada, the European Union, and other jurisdictions where applicable privacy laws may apply.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
01. COMPANY INFORMATION
Incend Media LLC
2733 E. Battlefield Road, Suite 107
Springfield, Missouri 65804
Website: https://incendmedia.com
Email: privacy@incendmedia.com
Phone: (844) 521-0078
02. DEFINITIONS
Personal Information or Personal Data means information that identifies, relates to, describes, or can reasonably be associated with an individual.
Usage Data means information automatically collected through your interaction with our website and services.
Cookies are small files stored on your device that help improve website functionality and user experience.
Service Providers are third-party companies or individuals who assist us in operating our business and delivering services.
03. INFORMATION WE COLLECT
Information You Provide Directly
We may collect information that you voluntarily provide, including:
• Name
• Email address
• Phone number
• Company name
• Mailing address
• Billing information
• Project information
• Marketing preferences
• Communication preferences
• Any information submitted through forms, consultations, support requests, or other interactions
Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address
• Browser type and version
• Device type
• Operating system
• Referral source
• Pages visited
• Time spent on pages
• Date and time of visits
• Clickstream data
• Website interaction data
• Diagnostic and performance information
Marketing and Analytics Information
We may use analytics, attribution, advertising, and measurement technologies that collect information about how visitors interact with our website.
These technologies may include:
• Website analytics platforms
• Advertising platforms
• Conversion tracking systems
• CRM integrations
• Marketing automation systems
• Call tracking technologies
• Session analytics tools
• Performance monitoring systems
04. LEAD GENERATION AND BUSINESS COMMUNICATIONS
Information submitted through contact forms, quote requests, consultations, downloadable resources, webinars, events, or other lead-generation activities may be used to:
• Respond to inquiries
• Deliver requested information
• Provide service proposals
• Schedule consultations
• Improve customer experience
• Communicate regarding products or services that may be relevant to your business
You may opt out of marketing communications at any time.
05. ARTIFICIAL INTELLIGENCE AND AUTOMATED TECHNOLOGIES
Incend Media may utilize artificial intelligence, machine learning, automation tools, and similar technologies to assist with:
• Content development
• Data analysis
• Reporting
• Workflow automation
• Customer support
• Marketing services
• Business intelligence
Unless specifically disclosed otherwise, personal information submitted through our website is not used to train publicly available artificial intelligence models.
06. SMS COMMUNICATIONS
If you opt into SMS communications, we may collect your mobile phone number and use it solely for:
• Customer support
• Account notifications
• Service-related communications
• Important updates
We do not send promotional SMS messages unless specifically authorized by you.
You may opt out at any time by replying STOP or CANCEL.
Message and data rates may apply.
07. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
• Maintain website functionality
• Remember user preferences
• Improve user experience
• Measure website performance
• Analyze traffic patterns
• Improve marketing effectiveness
We may use:
• Essential cookies
• Functional cookies
• Analytics cookies
• Performance cookies
• Marketing and advertising cookies
You may control cookies through your browser settings. Certain features of the website may not function properly if cookies are disabled.
Please review our Cookie Policy for additional information.
08. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Operate and maintain our services
• Process transactions
• Deliver customer support
• Communicate with you
• Improve website performance
• Analyze website usage
• Improve marketing effectiveness
• Comply with legal obligations
• Protect our rights and interests
• Prevent fraud and abuse
09. HOW WE SHARE INFORMATION
We do not sell, rent, lease, or trade personal information for monetary compensation.
We may share information with trusted service providers who assist us in operating our business, including:
• Hosting providers
• Website technology providers
• CRM platforms
• Marketing platforms
• Analytics providers
• Email service providers
• Payment processors
• Security providers
• Professional advisors
These providers are contractually required to safeguard information and may only use it for authorized business purposes.
We may also disclose information:
• When required by law
• To comply with legal obligations
• To enforce agreements
• To protect our rights, property, or safety
• In connection with a merger, acquisition, or business transfer
10. PAYMENT PROCESSING
Payments are processed securely through trusted third-party providers, including:
Stripe
https://stripe.com/privacy
PayPal
https://www.paypal.com/privacy
Incend Media does not store complete credit card information on its servers.
Payment providers maintain their own privacy policies and security practices.
11. DATA RETENTION
We retain information only as long as reasonably necessary for business purposes and legal compliance.
Retention periods may include:
• Contact form submissions: up to 5 years
• Customer account records: duration of relationship plus applicable legal requirements
• Financial and tax records: as required by law
• Marketing records: until consent is withdrawn or no longer necessary
• Website analytics data: as determined by platform settings and operational needs
12. DATA SECURITY
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
Despite our efforts, no system can guarantee absolute security.
If a data security incident occurs, we will comply with applicable notification requirements under relevant laws.
13. INTERNATIONAL DATA TRANSFERS
Information may be stored and processed in the United States, Canada, or other jurisdictions where our service providers operate.
By using our services, you acknowledge that your information may be transferred to jurisdictions with privacy laws that differ from those in your country.
14. CHILDREN’S PRIVACY
Our services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
15. CANADIAN PRIVACY RIGHTS (PIPEDA)
Canadian residents have the right to:
• Access personal information we maintain
• Request corrections
• Withdraw consent where applicable
• Ask questions regarding privacy practices
Requests may be submitted to:
We will respond in accordance with applicable Canadian privacy laws.
16. EUROPEAN PRIVACY RIGHTS (GDPR)
If you are located within the European Economic Area, you may have rights to:
• Access your information
• Correct inaccurate information
• Delete information
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
Requests may be submitted to:
Identity verification may be required before processing requests.
17. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
California residents may have the right to:
• Know what information is collected
• Access collected information
• Request deletion
• Correct inaccurate information
• Limit certain uses of sensitive information
• Opt out of the sale or sharing of personal information
Incend Media does not sell personal information.
Requests may be submitted to:
Identity verification may be required before processing requests.
18. OTHER U.S. STATE PRIVACY RIGHTS
Residents of states with applicable privacy laws, including Colorado, Virginia, Connecticut, Texas, Utah, Oregon, Tennessee, Delaware, Iowa, Montana, and others, may have additional privacy rights under applicable law.
Requests may be submitted to:
19. SOCIAL MEDIA AND THIRD-PARTY PLATFORMS
We maintain business profiles on various social media platforms.
When interacting with us through third-party platforms, your information may also be subject to the privacy policies of those providers.
Examples include:
Google
https://policies.google.com/privacy
Facebook
https://www.facebook.com/privacy/policy
LinkedIn
https://www.linkedin.com/legal/privacy-policy
X (formerly Twitter)
https://x.com/en/privacy
We encourage you to review each platform’s privacy practices.
20. DO NOT TRACK
Some browsers offer a Do Not Track (DNT) setting.
Because no consistent industry standard currently exists for responding to DNT signals, our website may not respond to such requests.
21. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those websites.
22. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
Updated versions will be posted on this page with a revised effective date.
Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
23. CONTACT US
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Incend Media LLC
2733 E. Battlefield Road, Suite 107
Springfield, Missouri 65804
Email: privacy@incendmedia.com
Phone: (844) 521-0078
Website: https://incendmedia.com